White-Glove SAP Managed Services
After Go-Live, Most Firms Hand You the Keys and Disappear.
deBCor stays. White-glove SAP managed services — a senior-led team that knows your landscape, answers fast, and treats your system like it's our own. Always-on coverage and AI-powered workflows that get better the longer we run it.
1997
Founded — 29 years of SAP delivery
#5
in the USA · SAP PartnerFinder
3 Expert
SAP competencies — BDC · BTP · Business Transformation
5+
active managed services engagements
SAP Downtime Is a Revenue Problem, Not an IT Problem.
A failed transport at month-end close. A locked user account on the warehouse floor. An integration error that stops orders from posting at midnight. These aren't tickets — they're business stops.
Most Application Managed Services engagements make this worse. Anonymous tier-1 queues. Slow escalation paths. Engineers who weren't there when the system was built and have to rediscover how your landscape works every time something breaks.
deBCor's model starts differently. Every ticket is triaged by a senior architect. AI-powered workflows compress onboarding, accelerate resolution, and build institutional knowledge that compounds over time — so the longer we run your environment, the faster we get.
The question isn't whether you need managed services. It's whether your managed services engagement gets better every quarter or just maintains the status quo.
Our Promise
What “White Glove” Actually Means
◎
We answer like it's our system.
Every ticket is triaged by a senior architect who already knows your landscape — not a tier-1 queue rediscovering it each time.
◇
We never bill for surprises.
If a request is ambiguous, we discuss it with you before we bill — never after. No black-box invoices, no scope games.
⚓
We stay.
Most firms hand back the keys at go-live. We're the same team that built or migrated your system — still here years later.
↑
We get better every quarter.
Every resolution is captured and structured, so recurring issues get faster over time instead of being rediscovered every time.
White glove isn't a service tier. It's how we treat every client, in every tier.
Managed Services
Three Tiers. One Accountable Partner. 30 Days to Steady State.
Match the depth of coverage to what you actually need. Tier up or down with 30 days' written notice — no penalty, no renegotiation.
Silver
L1 · Always-On Coverage
- Ticket intake and triage — all functional and technical SAP areas
- Functional L1: SD, MM, FI guidance, configuration questions, business process support
- BASIS L1: system health, monitoring, EWA reports, transport execution
- Security L1: user administration, role assignment, basic SoD checks
- Integration L1: BTP Integration Suite and PI/PO monitoring, iFlow restart, error log review
- Monthly utilization report
- Out-of-tier work handled via pre-rated approval buckets — no billing surprises
4 hours
Business-Critical Response (round-the-clock)
Same business day
Standard Response
Quarterly
Governance Check-in
On request
Annual Health Check
Best for: Teams that are largely self-sufficient and need a reliable, senior-backed safety net with clean escalation paths.
Contact Sales for PricingGold
L1 + L2 · Break-Fix Hours Included
- Everything in Silver, plus:
- L2 Functional: SD (pricing, output, billing, partner determination), FI (GL, AR/AP, period-end), MM (procurement, inventory, valuation)
- L2 Technical (ABAP): debugging, custom code troubleshooting, modification adjustment (SPDD/SPAU)
- L2 BASIS: RFC management, CTS+ setup, third-party interface configuration
- L2 BTP Integration Suite: iFlow development, error flow setup, EDI partner onboarding, cloud connector troubleshooting
- Monthly break-fix and enhancement hour bucket
- Annual SAP Health Check: performance review, configuration audit, written recommendations
- Architectural sanity-check conversations included
- Shared service manager · Monthly governance review with IT leadership
2 hours
Business-Critical Response (round-the-clock)
Same business day
Standard Response
Monthly
Governance Review
1× per year
Annual Health Check
Best for: Organizations consolidating ad-hoc staff augmentation into a single predictable managed services agreement with broader scope and deeper capability.
Contact Sales for PricingPlatinum
L1 + L2 + L3 · Named Architect Ownership
- Everything in Gold, plus:
- L3 architect-grade SMEs: code-level investigation, chronic performance issue resolution
- Custom development capacity: ABAP, Fiori extensibility, BTP application development
- SAP escalation handling on the client's behalf
- Regulatory and audit-grade analysis: SOX, SoD controls review
- 2× the monthly break-fix and enhancement hours
- Two annual Health Checks + quarterly executive review
- Named service manager
- Dedicated collaboration channel (Teams/Slack)
- Quarterly on-site option
1 hour
Business-Critical Response (round-the-clock)
4 business hours
Standard Response
Monthly + quarterly exec
Governance
2× per year
Annual Health Checks
Best for: Clients with regulatory or compliance overhead (SOX, audit-grade controls), or organizations that want deBCor to hold full architectural ownership of their SAP estate.
Contact Sales for PricingAcross every managed services engagement, deBCor has maintained an unblemished record of business-critical SLA compliance.
Every ticket triaged by a senior architect — not a tier-1 queue. That's why the response commitments above are commitments, not aspirations.
What Each Tier Covers
L1 / L2 / L3 describe the depth of work, not the seniority of the engineer. Every deBCor resource is senior-led. The levels describe effort required.
| Domain | Silver | Gold | Platinum |
|---|---|---|---|
| Functional (SD / MM / FI) | L1 | L1 + L2 | L1 + L2 + L3 |
| Technical (ABAP, Fiori) | L1 | L1 + L2 | L1 + L2 + L3 |
| BASIS / System Admin | L1 | L1 + L2 | L1 + L2 + L3 |
| Security & Authorizations | L1 | L1 + L2 | L1 + L2 + L3 |
| BTP Integration Suite / PI/PO | L1 | L1 + L2 | L1 + L2 + L3 |
| Architecture & Design | Escalation | Escalation | L3 |
| SAP Escalation Handling | Escalation | Escalation | L3 |
| Regulatory / Audit Analysis | Escalation | Escalation | L3 |
| Break-Fix Hours / Month | — | Included bucket | 2× bucket |
| Annual Health Check | On request | 1× year | 2× year |
| Governance Cadence | Quarterly | Monthly | Monthly + Qtrly exec |
| Service Manager | — | Shared | Named |
Designed Around How SAP Sells Today
RISE with SAP and GROW with SAP contracts now include contractual AI activation commitments. Most customers are not using them. deBCor managed services ensures your investment is deployed, not sitting idle.
RISE with SAP
- Gold and Platinum tiers are designed for RISE customers who need application management outside SAP's standard support scope
- Year 1 Joule Assistant activation included in Platinum engagements
- AI-powered operations aligned to RISE's Autonomous Enterprise roadmap
- We manage the gaps SAP support doesn't cover: functional depth, ABAP, integration, custom code
GROW with SAP
- Silver tier designed for GROW customers who want predictable L1 coverage without enterprise AMS overhead
- Clean core discipline maintained — all work respects GROW's extensibility model
- BTP Integration Suite coverage included across all tiers
- Scales to Gold as the organization's SAP footprint grows
The deBCor Difference
An AI Intelligence Layer That Learns Your Business — and Gets Sharper Every Month
Every other managed services provider starts cold on every ticket. Their engineers rediscover your landscape each time something breaks, and the engagement is exactly as good in year three as it was in month one.
deBCor installs a Company Intelligence Layer at the start of every managed services engagement — an AI layer that continuously learns your specific SAP system, your configurations, your integrations, your processes, and the way your users actually work. It captures every resolution, every decision, and the reasoning behind it. And it compounds: the longer we run your environment, the more it knows, and the faster and more precise the engagement becomes.
It learns your system. Every custom object, integration, and configuration decision — captured and understood, not rediscovered.
It learns your users. How your business actually works, who does what, where the friction is — so support fits your organization, not a generic playbook.
It compounds. Month 12 is dramatically more efficient than month 1. The engagement is an appreciating asset, not a flat-fee commodity.
No other AMS provider offers this. Most give you a ticket queue. We give you a partner that knows your business better every month it runs.
AI Workflows Run Inside Every Engagement
deBCor managed services engagements are augmented by AI-powered workflows at every layer — from ticket intake to knowledge capture to proactive monitoring. This isn't a future roadmap item. It's how we operate today.
Faster onboarding: AI-powered landscape analysis compresses the discovery and knowledge capture phase from weeks to days. When we take over an environment, we inherit the full picture faster than any manual process allows.
Smarter triage: AI assists with ticket classification, priority routing, and pattern detection — surfacing recurring issues before they become incidents.
Compound intelligence: Every resolved ticket, every configuration decision, every architectural note is captured and structured. Because every resolution is captured, recurring issues get faster every month — not rediscovered every time.
Proactive alerts: Automated monitoring agents watch for anomaly patterns across your SAP landscape and integration layer — flagging issues before your users do.
These capabilities are built into the engagement — not a separate line item.
We do the heavy lifting of the handoff so your team doesn't have to.
From Signature to Steady State in 30 Days
Week 1 · Discovery
System inventory, access provisioning, runbook review, ticket history baseline. AI-powered landscape analysis begins immediately.
Week 2 · Knowledge Capture
Shadow existing operations, document tribal knowledge, build the institutional knowledge base that will serve every engineer on the engagement from day one.
Week 3 · Parallel Run
deBCor takes ticket intake. Existing resources remain available for escalation. Joint resolution ensures nothing falls through.
Week 4 · Steady State
Full deBCor ownership of in-scope tickets. First governance review scheduled. Continuous improvement roadmap initialized.
What's In the Monthly Fee. What's a Project.
This is the most common question at engagement start. Here's how we draw the line — and how we handle everything in between.
Managed Services
monthly fee
- Incident response: system issues, failed IDocs, user access problems, output errors
- Routine BASIS: transports, monitoring, EWA, certificate renewal
- Standard requests: user setup, role assignment, password reset
- Configuration questions and functional guidance
- Integration monitoring: BTP iFlow health, error log review
Break-Fix Bucket
Gold/Platinum monthly hours
- Non-standard changes: field adjustments, substitution rule tweaks, iFlow modifications
- Small enhancements: output form changes, partner modifications, report tweaks
- Architectural sanity-checks: "will this break SAP?", "how would this work?"
- High-level diagrams for non-SAP stakeholders
Project Work
separate SOW
- Net-new design: new business processes, major integrations, new system connections
- Anything approaching or exceeding the monthly hour bucket
- Formal architecture design documents
- Cross-system integrations to new platforms
If a request is genuinely ambiguous, we discuss it with you before billing — never after. No surprises. That's white-glove in action.
Track Record
Trusted to Run SAP in Production
deBCor runs SAP managed services for organizations across fitness equipment, precision hydraulics, technology distribution, government, and consumer goods. Most boutique SAP firms cannot show a managed services roster at all.
Active Managed Services Portfolio
Rescue → Managed Services
$30M+ spent.
Three years.
No go-live. Then deBCor.
A global insurance provider had spent more than $30M over three years with a prior firm and still had no go-live. deBCor was brought in, unblocked the global rollout across 54 countries, and stayed on to run the landscape. It's the pattern across deBCor's managed services book: we don't hand back the keys.
Global Insurance · 54 Countries
Migration → Managed Services
Four months.
Zero revenue loss.
Still running today.
A global fitness equipment manufacturer needed its technical debt cleaned up and its ECC landscape migrated to S/4HANA. deBCor delivered in four months — the system held 10× pandemic order volume on day one. The same team that did the migration still runs the landscape today.
“White-glove approach to consulting isn't just a tagline — it's the reality of their service.” — Travis Call, CIO
Gold-Tier Managed Services
One agreement.
Full coverage.
Every system.
A multi-facility manufacturer covers functional, BASIS, and integration support through a single managed services agreement. What began as ad-hoc staff augmentation became a full engagement once the client experienced a senior-led, always-on partner over reactive consulting.
Manufacturing · Gold Tier
From a real CIO — the white-glove promise in their own words
“DEBCOR's white-glove approach to consulting isn't just a tagline — it's the reality of their service. They've been our trusted partner for many years because of the integrity of their approach. At our request, they cleaned up our technical debt and prepared us for S/4HANA. The migration only took four months — we were down for maybe a weekend, then back to business with no loss in revenue.”
— Travis Call, CIO · iFIT
Third-Party Validation
Independently Validated by SAP at the Highest Tier
deBCor holds Expert-tier competency in SAP Business Data Cloud, SAP Business Technology Platform, and Business Transformation Management — three of SAP's most demanding partner designations, each requiring multiple architect-tier certified consultants. Ranked #5 in the USA on SAP PartnerFinder. SAP Gold Partner, Build and Service Partner.
#5 USA
SAP PartnerFinder
3 Expert
SAP Competencies
Gold
SAP Partner Tier
1996
SAP-Certified Since
The depth behind the team: deBCor was founded by one of the world's first SAP-certified ABAP consultants — certified in 1996 in person at SAP America's Boston offices — and the author of the first ABAP textbook ever published, with 13 SAP books to his name. Our Chief Architect holds every SAP architect-tier certification SAP currently offers. When deBCor's senior architects triage your tickets, that's the depth behind them. No other AMS firm can say the same.
Frequently Asked Questions
Do you support both ECC and S/4HANA?
Yes. Deep experience managing both environments, including hybrid landscapes where both coexist during an active migration.
What does "senior-led" mean for day-to-day support?
Every ticket is triaged by a senior architect. L1/L2/L3 describes depth of effort — not who reviews it. Junior resources never make architectural decisions alone.
Can we start with Silver and move to Gold later?
Yes. Tier changes require 30 days' written notice (email qualifies). No penalty, no renegotiation.
What happens when something exceeds our tier's scope?
We surface a pre-rated approval bucket before proceeding. You decide. We never bill for work that wasn't explicitly approved.
Is BTP Integration Suite and PI/PO covered?
Yes, across all three tiers. Integration Suite, PI/PO monitoring, iFlow support, EDI, and cloud connector are all in scope.
How is this different from traditional AMS?
Traditional AMS gives you a shared service queue with anonymous tier-1 resources and no memory of your landscape. We start with a complete knowledge capture, operate with senior oversight on every ticket, and run AI workflows that improve resolution speed over time. Same price point. Very different outcome.