SAP AI Managed Services
Who runs your AI agents after they go live?
A production agent isn't a deployment — it's an operating system. Token spend drifts. Models version. Regulations change. Audit windows close. DEBCOR runs the ongoing operations behind production SAP AI: agents from Joule Studio 2.0, custom agents on LangGraph and Claude, and the governance and audit layers that keep them board-defensible.
What's Operated
Both build tracks. The full architecture. The audit trail.
Whether your agents were built on Joule Studio 2.0 or assembled via MCP and Integration Suite, the operations discipline is the same — observability, governance, audit, and lifecycle.
Joule Agents
Joule Studio 2.0 agents built native for RISE customers.
Custom SAP AI Agents
LangGraph / n8n / Claude agents connected via MCP and Integration Suite.
Five-Layer Architecture
Orchestration, Intelligence, Worker, Governance, Auditing — operated end to end.
Audit & Compliance
SOX, GDPR, PCI evidence packs. Pharma, medical devices, defense, financial services.
Operations land on the five-layer agent architecture documented on the DEBCOR AI Platform — Layers 4 (Governance) and 5 (Auditing) become ongoing services, not one-time deliverables.
Tiers
Silver. Gold. Platinum.
Same tier vocabulary that runs your Core SAP and BTP landscapes — applied to AI agent operations. Watch the system. Tune the system. Evolve the system.
Silver
Watch
Always-on observability for every agent in production.
- 24/7 agent monitoring — token usage, latency, error rates, drift signals
- Hallucination and refusal-rate tracking with alerts
- Audit-trail upkeep (Layer 5) — tamper-evident logs for SOX, GDPR, PCI
- Incident response inside agreed SLAs
- Quarterly reporting on agent health and usage
Gold
Tune
Silver + proactive optimization and governance refresh.
- Everything in Silver
- Governance Agent (Layer 4) policy refresh — SoD, approval routing, compliance thresholds
- Prompt and grounding tuning as your business changes
- Performance optimization — latency, cost, accuracy
- Connector and integration maintenance (MCP, Integration Suite endpoints)
- Change management for new SAP releases and Joule updates
Platinum
Evolve
Gold + a named AI architect who owns your agent lifecycle.
- Everything in Gold
- Named senior AI architect — same person, every quarter
- New agent development inside the engagement
- Model version management — shadow-mode testing of Claude/Joule versions
- Agent retirement and replacement as your landscape evolves
- Company Intelligence Layer ownership — your institutional memory, compounding
Mix and match across landscapes. Buyers commonly run Platinum on AI Agent Operations with Gold on Core SAP and Silver on BTP — or any other combination. See the suite bundles for single-contract coverage across all three.
Coverage Matrix
What each tier covers — agent ops, line by line.
The same scannable comparison as Core SAP and BTP Runtime managed services — applied to the specific work of running production agents. Every domain below is ongoing operations, not one-time deliverables.
| Domain | Silver · Watch | Gold · Tune | Platinum · Evolve |
|---|---|---|---|
| Agent observability | 24/7 monitoring + alerts | Silver + trend analysis | Gold + predictive drift detection |
| Audit trail (Layer 5) | Upkeep + retention | Silver + evidence pack generation | Gold + audit liaison support |
| Governance refresh (Layer 4) | — | Quarterly policy review | Continuous + SoD orchestration |
| Prompt & grounding tuning | — | On-request optimization | Proactive + business-change alignment |
| Model version management | — | Shadow-mode testing | Owned migration roadmap |
| Incident response | P1/P2 inside SLA | Silver + senior on-call | Gold + named AI architect |
| New agent development | — | — | Included scope |
| Connector / MCP maintenance | Monitoring | + Adapter updates | + Custom connector dev |
| Company Intelligence Layer | Captures | + Quarterly insights | Owned + compounded reporting |
| Reporting cadence | Quarterly health | Monthly health + tuning log | Monthly + named-architect review |
Compounding, Not Maintaining
Operations that get smarter every quarter.
Generic AI ops vendors charge a retainer to maintain. DEBCOR's Company Intelligence Layer captures every incident, every prompt change, every governance decision your agents have ever made — so the next intervention is informed by every previous one. After a year of Platinum, your agents understand your business better than the day they went live. After three years, they're an institutional asset.
Ready to put real ops behind your agents?
Tell us which agents are in production today and where the audit and governance gaps are. We'll show you what Silver, Gold, and Platinum look like for your specific landscape — with the suite bundle if you want a single contract.